Terms and Conditions for use of our license

By purchasing or using our shared licenses and add-on services, you explicitly agree to all the terms, policies, and conditions outlined herein.
We provide technical support exclusively for license activation, validation, and license functionality.
If an active license fails to work or encounters an authentication error, you must open a support ticket via our client portal, and our technical team will troubleshoot and resolve the issue.
Server-side issues—including operating system errors, network/port restrictions, software misconfigurations, crashes, or hardware malfunctions—are strictly your responsibility to diagnose and resolve.
If server-side assistance is requested, our support team may make reasonable efforts to help out of goodwill; however, resolving server-level problems is not our responsibility, and we hold no liability if an issue cannot be solved.
Server data backup is entirely your own responsibility; you must regularly maintain, store, and manage independent backups of all server data, files, and databases.
Monitoring the backup system to ensure backups are generating correctly and remain fully recoverable is solely your responsibility.
In the event of server corruption, disaster, or failure, all data restoration must be handled by you, and we shall not be held liable for any data loss, service interruption, or business downtime under any circumstances.
Active, functional licenses are strictly non-refundable once deployed and running.
Refunds are only applicable if a license fails to function completely and our support team is unable to resolve or restore the issue.
You must not use, install, or run shared license scripts or binaries from any other third-party shared license provider on the same server, either before or after activating our license; doing so may lead to immediate license suspension without prior notice.
Our shared license can be installed directly over standard, official licenses (such as official cPanel licenses) to replace them.
If you have previously utilized a shared license from another provider on your server, you must uninstall their license before executing our installation command; otherwise, technical support will not be provided for any licensing conflicts arising from the previous setup.